Mediation and Strategic Conflict Resolution Training

What Is Mediation and Strategic Conflict Resolution Training?

Conflict between staff and colleagues is an inevitable feature in any workplace, however getting to grips with management strategies in this area can be a challenging process for HR. Successfully handling conflict and resolving disputes can have multiple advantages for business performance - improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. With the current overhaul of legislation in this area led by the Employment Bill reform and the continued support for mediation from the courts and tribunals it is essential for HR to keep abreast of developments in this area. Mediation requires many skills. Yet without the thinking behind the process as well as a strategic implementation plan, no company will be fully equipped to use this form of alternative dispute resolution to their full advantage.

Who Should Attend

HR professionals, line managers, in house councillors and legal advisers, policy advisers, employee communication professionals and employee and industrial relations officers.

Course Agenda

- Learn how mediation can be linked to core business objectives and understand the legal framework surrounding alternative dispute resolution
- Evaluate the behavioural and emotional reasons behind conflict at work
- Get to grips with the mediation process and the different styles of mediation which can be used
- Gain practical advice on how to manage relationships successfully in your workplace
- Hear a best practice case study on how to set up a workplace mediation scheme successfully.

Venue

Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.

Accreditation

The Mediation and Strategic Conflict Resolution course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.