- Course Duration : 1 Day
- At more than 20 locations
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- Available on-site as a private course
Handling Difficult People Training
About This Course
- Handling Difficult People training, also known as Conflict Resolution training, is a crucial course for anyone looking to improve their communication and conflict resolution skills. This training is part of the Conflicts family of courses, which focuses on helping individuals effectively handle challenging situations and difficult people.
- In todays fast-paced and highly interconnected world, the ability to handle difficult people is essential in both personal and professional settings. Whether its dealing with a difficult colleague, a demanding client, or a challenging family member, knowing how to effectively manage conflicts can make all the difference.
- Feel free to chat with us about Handling Difficult People Training below or make an enquiry and speak with our dedicated support team.
Why Handling Difficult People training?
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Learn MoreAbout Handling Difficult People Training
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INFORMATION
What is Handling Difficult People Training? - Handling Difficult People Training, also known as Managing Challenging Interactions, equips learners with the skills to effectively handle challenging individuals in various settings.
This includes understanding what constitutes good customer service, handling complaints and issues, and managing others in a customer-centric environment.
By the end of the course, delegates will be able to confidently handle difficult people and provide exceptional customer service, both face-to-face and over the telephone.
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ATTENDEES
Who is the course aimed At - It is also suitable for anyone seeking to improve their interpersonal skills and communication techniques so they can handle difficult individuals in their personal lives as well. This course is especially beneficial for those who work in high-stress environments or encounter difficult people frequently, as it teaches practical tools for managing conflicts and de-escalating tense situations.
Overall, Handling Difficult People training course is ideal for any professional who wants to improve their ability to handle challenging individuals with confidence and professionalism. It is a valuable course for anyone looking to enhance their communication skills and effectively navigate confrontational interactions, leading to improved relationships and a more positive work environment.
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AGENDA
Course Agenda - The Handling Difficult People training course focuses on the importance of good customer care and how to effectively communicate with both external and internal customers. Participants will learn about the three As of Customer Service - attitude, approach, and action - and how to apply them in difficult situations. They will also develop their listening skills and learn how to overcome barriers to effective communication.
The course will cover strategies for handling violent customers, including de-escalation techniques and how to maintain personal safety. Participants will also learn how to handle complaints in a professional and effective manner, including how to manage emotions and find solutions. They will also have the opportunity to review past incidents and identify areas for improvement.
Professional telephone skills will be a key focus of the course, with participants learning how to handle difficult callers and provide excellent customer service over the phone. They will also have the chance to assess their own strengths and weaknesses in this area and develop a personal action plan for improvement. The course will emphasize the importance of giving customers your personal best and how this can contribute to a positive customer experience.
In addition to these topics, the course may also cover other relevant areas such as conflict resolution, cultural sensitivity, and customer service in the digital age. Participants will leave the course with a better understanding of how to handle difficult people and situations, and how to provide exceptional customer service in any circumstance. They will also have practical skills and tools to apply in their daily interactions with customers. .
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CERTIFICATION
Course Accreditation - Upon successful completion of the Handling Difficult People training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as recognition of their participation and completion of the course. It also serves as a proof of their commitment to developing their skills in handling difficult individuals.
For National Training Card members, the accreditation obtained from the Handling Difficult People training course will be automatically added to their account. This means that they will have a record of their achievement and can easily access it for future reference. This accreditation can also be used to demonstrate their continuous professional development and commitment to their role.
The Handling Difficult People training course is part of the Conflicts family of training courses. This means that candidates who successfully complete the course will not only receive a certificate, but also gain valuable knowledge and skills in managing conflicts and difficult individuals. This will not only benefit them in their current role, but also in their future career progression.
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JOINING
Joining Instructions - The Handling Difficult People training course typically lasts for one full day.
No pre-course requirements are necessary, as this course is suitable for all levels of experience.
Photo ID is not required, but candidates should bring a form of identification for registration purposes.
Candidates are advised to wear comfortable, professional attire as the course involves interactive activities.
If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.
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WHY XYZ
Further Information - At some point in our professional lives, we all encounter difficult people. Whether its a demanding client, a challenging colleague, or a confrontational customer, these interactions can be stressful and draining. Thats why enrolling in a Handling Difficult People training course delivered by Xyz Training Group is a smart decision for both individuals and groups..
Our course, part of the Conflicts family of training courses, equips participants with the necessary tools and techniques to effectively handle difficult situations and people. Through interactive sessions and real-life case studies, our experienced trainers will guide you in understanding the root causes of difficult behavior and how to effectively communicate and manage conflicts..
As one of the UKs largest dedicated training groups, Xyz Training Group has the expertise and resources to provide this course at over 50 centres nationwide. We understand that every client is unique, which is why we offer the option of a dedicated course specifically tailored to your organizations needs. This ensures that the training is relevant and applicable to your specific industry and workplace environment..
At Xyz Training Group, we are committed to providing the highest quality training at the most competitive prices. Thats why we offer our clients our unique Lowest Price Guarantee. This means that if you find a lower price for the same course, we will match it and even offer an additional discount. With our top-notch training and unbeatable prices, enrolling in our Handling Difficult People course is a no-brainer for any individual or organization looking to improve their conflict management skills..
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Contact Us
Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP
e: info@xyz.co.uk
P: 023 9400 4050
Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.
Our office is open 7.30am — 5.30pm weekdays.
An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.