ATTENDEES

Who is the course aimed At - Handling Difficult Conversations Confidently, also known as Handling Difficult Conversations, is aimed at professionals in any industry who want to develop advanced communication skills. It is particularly beneficial for those in leadership and management positions, as well as human resources, customer service, and sales roles.

The course is designed for individuals who are required to have difficult conversations with colleagues, clients, or customers. It provides practical techniques and strategies to handle challenging situations with confidence, ensuring that relationships and productivity are not negatively affected.

Handling Difficult Conversations Confidently is also suitable for those who want to improve their overall communication skills and have more impactful conversations in both personal and professional settings. Whether you are a team leader, a business owner, or a customer-facing employee, this course will equip you with the necessary skills to navigate tough conversations effectively.

AGENDA

Course Agenda - In this one-day training course, you will learn how to handle difficult conversations confidently and effectively. We will explore different techniques and strategies to help you navigate challenging situations and achieve positive outcomes. This course is part of our Conflicts family of training courses.

The course will begin with an overview of what constitutes a difficult conversation and why they are important to handle properly. We will then delve into the key skills needed to manage these conversations, such as active listening, empathy, and assertiveness. Through interactive exercises and role-plays, you will have the opportunity to practice these skills in a safe and supportive environment.

Next, we will cover specific techniques for handling difficult conversations, such as reframing, de-escalation, and setting boundaries. You will also learn how to effectively manage emotions and maintain control during these conversations. We will discuss common challenges and how to overcome them, as well as how to handle difficult personalities and high-stress situations.

Finally, we will explore how to follow up and maintain positive relationships after a difficult conversation. You will leave this course with a better understanding of how to handle difficult conversations confidently and the tools to successfully navigate them in the future. Our experienced trainers will provide you with practical tips and strategies that you can apply immediately in your personal and professional life. Dont miss this opportunity to enhance your communication skills and become a more effective and confident communicator.

CERTIFICATION

Course Accreditation - Candidates who successfully complete the Handling Difficult Conversations Confidently training course will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation and completion of the course.

For National Training Card members, their accreditation will be automatically added to their account upon completion of the course. This means that they will not only receive a certificate of attendance, but also have the course accreditation reflected in their training records.

The Handling Difficult Conversations Confidently training course is part of Xyz Training Groups Conflicts family of courses. It is designed to equip candidates with the necessary skills and techniques to effectively handle challenging conversations in a confident and professional manner. By completing this course, candidates will not only gain a valuable skillset, but also a recognised certificate that can enhance their career prospects.

JOINING

Joining Instructions - The Handling Difficult Conversations Confidently training course is typically a one-day course, lasting approximately 6-8 hours. Prior to attending, candidates are required to have a basic understanding of communication skills and be able to handle challenging situations.

Photo ID is not required for this course, but it is recommended to bring a form of identification for registration purposes. Candidates should wear business casual attire, such as a collared shirt and trousers/skirt.

There is no need to bring or wear any personal protective equipment PPE or other types of equipment or clothing. However, candidates may want to bring a notepad and pen for taking notes during the course. It is also important to arrive on time and be prepared to actively participate in group discussions and activities.

In addition to the pre-course requirements, candidates should be aware that this course may involve role-playing and simulated scenarios to practice handling difficult conversations. This can be a valuable learning experience but may also be emotionally challenging for some individuals. It is important to approach the course with an open mind and be willing to engage in the training activities.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you tired of avoiding difficult conversations or struggling to handle them confidently Look no further than Xyz Training Groups Handling Difficult Conversations Confidently course. With our extensive experience and expertise in the Conflicts family of training courses, we guarantee to equip you with the necessary skills and techniques to navigate through challenging conversations with ease..

Our training course is perfect for anyone looking to improve their communication skills and handle difficult conversations effectively. Whether you are a candidate seeking personal development or a client with a group of people, our course is tailored to meet your specific needs. With over 50 centres across the UK, we offer both open courses and dedicated courses for clients, making it convenient for you to access our training..

At Xyz Training Group, we understand the importance of delivering high-quality training at an affordable price. Thats why we offer our unique Lowest Price Guarantee to every client. You can trust us to provide top-notch training without breaking the bank. Our goal is to make sure that you get the best value for your investment and leave our course feeling confident and equipped to handle any difficult conversation that comes your way..

Dont let difficult conversations hold you back any longer. Enrol on Xyz Training Groups Handling Difficult Conversations Confidently course and take the first step towards becoming a skilled communicator. With our expertise, convenient locations, and unbeatable prices, theres no reason to hesitate. Book now and join the many satisfied clients who have successfully improved their communication skills with us..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System